RatingPilot keeps an eye on your Google reviews and answers them the way you would, in your own words, checked by you first. Built for busy UK trades who haven't got a spare hour to sit at a keyboard.
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“Turned up two hours late and didn't even apologise. The job seems okay but the lack of communication was a joke.”
“Hi Mark, I'm sorry we kept you waiting and didn't keep you updated. That's not the standard we aim for. I'm glad the work itself is sound, and I'd like to put the late start right. Give me a call and I'll sort it personally. Thanks for the honest feedback.”
New review lands on Google? We spot it in minutes, whether it's glowing, scathing or just stars, so nothing sits unanswered for weeks.
It learns your trade, your jobs and how you talk. Replies sound like you wrote them, because customers can smell copy-and-paste a mile off.
Job done? We text your customer a friendly nudge to leave a review. More fresh reviews means more calls from new customers.
Made for plumbers, electricians, builders, roofers and heating engineers. It works just as well for window fitters, landscapers, garages, and anyone else whose next job comes from their last review.
A straight answer about review sites: we work with Google reviews first, because that's where 9 out of 10 of your customers look, with Trustpilot next. The trades directories (Checkatrade, TrustATrader, MyBuilder) don't let any tool reply on your behalf; anyone who says otherwise is having you on. We'll add every site the moment its doors open.
RatingPilot is a small UK business, not a faceless platform. Email us and a person answers, usually the same day. Kaiden Mackay, founder
We're onboarding a small group of founding customers. Early birds get a founders' price, locked in.
Email hello@ratingpilot.co.uk